Frequently asked questions to help  you understand   more about our products, service  and company.

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Frequently asked Questions     Do you have a shop I can visit?     How do I place an order?     What methods of payment do you accept?     How can I be sure my card and personal details are        safe when ordering online?      How much does delivery cost?     How long will it take for my order to get delivered?     What is your returns policy?     Send your own question.

Q. Do you have a shop I can visit?   We are purely an online mail order retailer and wholesaler so do not have a physical store. This allows us to keep costs down so we can offer you the best prices available. back to top   Q. How do I place an order?   Orders can be placed through this website using our online store via e-mail or by mail order. back to top   Q. What methods of payment do you accept?   We accept all major credit and debit cards - Visa, MasterCard, Switch/Maestro, Solo, Delta and American Express - for online orders. Alternatively we can process personal cheques or postal orders, which should be sent with a copy of our order form to the address above. back to top   Q. How can I be sure my card and personal details are safe when ordering online?   All transactions are processed directly through a secure PayPal transaction and we never see or register any credit card information. Neither we nor any other third party will have access to your data. back to top   Q. How can I be sure my card and personal details are safe when ordering online?   All transactions are processed directly through a secure Worldpay transaction and we never see or register any credit card information. Neither we nor any other third party will have access to your data. PayPal use secure https servers to ensure ordering online is guaranteed to be safe. All of your financial information is encrypted, ensuring data cannot be read as it travels over the Internet. back to top     Q. How much does delivery cost?   All our UK delivery charges are free and are sent via Royal Mail Standard Delivery with insurance included. Customers outside the UK should contact us for a quotation. back to top   Q. How long will it take for my order to get delivered?   As our stock is extremely fast moving, our delivery terms, next day if ex stock. All customers who place an order will receive an email giving more specific delivery information. back to top   Q. What is your returns policy?   We want you to be happy with everything you buy from us however the warranty of the product rests with the manufacturer. We can only give refunds if items are proved faulty after being tested on return. In the event of damaged or faulty goods being supplied, you must contact us on receipt or within 48 hours of receipt to arrange return. Credit or a replacement product will only be considered when the equipment has been inspected by our engineers and found to be faulty. The equipment must be returned to us with all of its original packaging and accessories in order for a refund or replacement product to be considered. For your protection we recommend all returns are sent via registered mail. back to top

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